XTEL’s Remote Hands services offer an attractive alternative to alleviate your on-site support staff requirements. With Remote Hands, highly trained XTEL technicians are dispatched to your site, relieving the day-to-day demands of your experienced IT team and allowing them to focus on the more strategic areas of your operations. Our Remote Hands staff works under the direction of our experienced system administrators, who act as an extension of your IT team, ensuring that your systems are running efficiently. By assuming responsibility for a wide spectrum of technical labour tasks, on a 24/7 basis, XTEL’s Remote Hands services can be the most effective way to allocate your staff resources and IT expenditures.

XTEL offers a wide range of 24x7x365 Remote Hands services including:

• On-site technical assistance
• Hardware installations
• Interface card removal and installation
• Testing of carrier circuits
• Inventory of equipment, recording serial numbers, and capturing the installation status with digital photos
• Power cycling a router, server, switch, and soft-booting a server
• Moving equipment within your data centre racks and cabinets
• Ladder racking, pre-wiring of patch panels and equipment
• Installing and maintaining cabling
• Verifying cable integrity for both copper and fibre media
• Providing visual verifications supported with digital photos
• Installing, replacing or removing equipment, including routers, switches, system modules, disk drives, memory, etc.
• Assistance with AV equipment installation and configuration
• Adding, removing or verifying a demarcation point
• Assisting with un-crating equipment from boxes and shipping replaced equipment
• Patching equipment to a patch panel based on a supplied patching schedule

Migration Design 8 Engineering Services

Our service provides clients with defined methodology, expertise and resources needed to assess, plan and execute a complex migration project. Using our comprehensive discovery tools and subject-matter experts, we help identify IT infrastructure, utilisation and application interdependencies. This approach creates a cost-effective, risk-averse migration strategy for both virtual, cloud migrations and physical relocations.

Key Features

• Methodology
• Discovery
• Planning
• Build
• Readiness
• Execution
• Decommission
• Handover

Resources

• Project Managers
• Consultants on design, strategy
• Engineers to build, execute
• Migration Analytics tool

Deliverables

• Asset & Application Inventory
• Dependency Map
• Project Plan
• Change Management Plan

Please contact the XTEL team to progress your interest @ info@xteltecgroup.com
or call +44 (0) 1372 737260