“Regardless of the manufacturer, gaining a thorough understanding of how your maintenance is being used versus how it is being purchased is important. In fact, it is the key to avoiding unnecessary costs for this essential but expensive hardware add on. XTEL augments existing maintenance strategies so that you spend less across the board.”
Some IT manufacturers take for granted that you are going to purchase maintenance support on the equipment you buy from them. In most cases, this is a good idea. The question becomes at what service level? It is not in their best interest to do that analysis. It is also not in their best interest to come up with a plan that ensures you are using the lowest cost options available to support your various uptime requirements. This is where XTEL comes in. If it is in your best interest, it is in ours.
Backed by our staff of expert IT professionals and certified engineers, our maintenance programs establish the right solutions, across most major OEM platforms, to meet your very specific requirements. An environment that allows for simply checking the box for a 4hr SLA add-on is not going to cut it. Neither will an environment where options for End of Life (EOL) and End of Service (EOS) assets simply roll into another year long contract or the purchase of a new model. You deserve a partner who is measured on reducing your overall maintenance operating expense, a partner that will actively use your existing assets as part of the equation.
At XTEL we focus our maintenance on major hardware groups such as:
Our IT asset maintenance isn’t a blanket solution. Our XTEL experts will tailor our hardware maintenance services to your assets and focus on the critical functions your hardware performs. Since going offline has major ramifications for your business, we will take care of the maintenance required to keep your system stable and reliable.